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SERVICE
PROGRESS
PRECISION
SERVICE
PROGRESS
Customer / Institution Details
Instrument / Equipment Reference
Reported Issue / Symptoms
Error Codes & Operating Conditions
Instrument & Error Recognition Photos (Auto-Compressed for Fast Upload) 📸 1 Instrument + Max 2 Error Photos
1. Instrument Overview Photo
Upload Instrument Photo
2. Error Recognition Photo 1
Upload Error Code / Screen
3. Error Recognition Photo 2
Upload Fault / Damaged Component
Admin Assignment & Scheduling
Engineer Action & Closure
Customer Requestor / Authorized Person
Featuron Service Coordinator / Acceptance